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F.A.Q. - Frequently Asked Questions
Thank you for visiting the Frequently Asked Questions area. If you have any questions that have not been answered below, feel free to contact us anytime.

  • Q: Where does my order ship from?
  • A: All orders are shipped from our warehouse located at 3924 E. Trent Ave., Spokane, WA 99202.
  • Q: What is your return policy?
  • A: All returns are subject to a 20% restock fee, up to 30 days from receipt of item. The item cannot be used or worn and must return in the packaging it arrived in. After the 30 days we do not offer returns.
  • Q: What if my item was damaged in shipment?
  • A: If item is damaged in shipment, please keep all packaging and contact us ASAP. We will have the shipping company review the product's damage and reship accordingly.
  • Q: My item broke, is it covered under warranty?
  • A: All warranty issues must be handled through the manufacturer. If you do not have the contact information for the manufacturer, please let us know and we can locate that for you.
  • Q: Where is my item?
  • A: Please allow 1-3 business days (M-F) for order processing and an additional 1-7 business days for shipping/transportation time.
    If you would like your order shipped via another shipping method; 2-day, 3-day select, etc.; please note that in the comments section and we will be happy to provide you with a quote/estimate.
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Unifire, Inc.
3924 E. Trent Ave.
Spokane, WA 99202

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